Privacy Policy

Last updated: January 15, 2025

Who We Are and What This Policy Covers

auriflexon operates as a budget approval workflow platform, helping Australian businesses streamline their financial processes. We're based at 4/224 Wishart Rd, Brisbane QLD 4122, Australia, and this privacy policy explains how we handle your personal information when you use our services.

This policy applies to all interactions with our platform, website, and related services. We take your privacy seriously and want you to understand exactly how your information is collected, used, and protected.

Information We Collect

Types of Data We Gather

Account Information

  • Full name and job title
  • Business email address
  • Company name and size
  • Phone number
  • Business address

Usage Data

  • Budget approval activities
  • System interaction patterns
  • Feature usage statistics
  • Login frequency and duration
  • Device and browser information

Financial Workflow Data

  • Budget request details
  • Approval workflows
  • Spending categories
  • Team collaboration data
  • Document attachments

We collect this information when you register for an account, use our platform features, or communicate with our support team. Most data comes directly from your interactions with our system.

How We Use Your Information

Primary Purposes

Your personal information helps us provide and improve our budget approval workflow services. We use your data to process budget requests, manage approval flows, generate financial reports, and ensure your team can collaborate effectively.

We also use your information to communicate important updates about your account, send relevant feature announcements, and provide customer support when you need help.

Service Enhancement

Usage patterns help us understand which features work best for different business types. This information guides our product development and helps us create more effective workflow solutions. We might analyze approval timeframes or identify common workflow bottlenecks to improve our platform.

Your Privacy Rights Under Australian Law

Access Your Data

Request a complete copy of all personal information we hold about you. We'll provide this within 30 days of your request, usually much faster.

Correct Information

Update or fix any incorrect personal details directly through your account settings or by contacting our support team.

Delete Your Account

Request complete removal of your personal information from our systems. We'll process deletion requests within 30 days, keeping only what's legally required.

Data Portability

Download your workflow data in common formats if you want to move to another platform or keep backup records.

Restrict Processing

Limit how we use your information in certain circumstances, such as when you're disputing data accuracy or questioning our legal basis for processing.

Lodge Complaints

Contact the Office of the Australian Information Commissioner if you believe we've mishandled your personal information.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us operate our platform effectively.

Service Providers We Work With

Cloud hosting services store your data securely, email providers help us communicate with you, and payment processors handle subscription billing. These companies can only use your information for the specific services they provide to us.

All our service providers meet strict security standards and are bound by confidentiality agreements. We regularly review these relationships to ensure your data remains protected.

Legal Requirements

We might need to share information if required by Australian law, court orders, or government investigations. We'll notify you about such requests unless legally prohibited from doing so.

Data Security and Protection

Encryption

All data transfers use industry-standard TLS encryption, and sensitive information is encrypted at rest using AES-256 standards.

Access Controls

Multi-factor authentication, role-based permissions, and regular access reviews ensure only authorized personnel can view your data.

Regular Monitoring

Automated security monitoring detects unusual activity, and we conduct regular security audits and vulnerability assessments.

Staff Training

All team members receive ongoing privacy and security training, and access to customer data is strictly controlled and logged.

Despite our strong security measures, no system is completely foolproof. We'll notify you promptly if any security incident affects your personal information, along with steps we're taking to address the situation.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services or meet legal requirements. Account information and workflow data are retained while your subscription remains active.

After Account Closure

When you close your account, we'll delete most personal information within 90 days. Some data might be retained longer for legal compliance, such as financial records required for tax purposes or fraud prevention.

Anonymized usage statistics might be kept indefinitely to help improve our platform, but these cannot be linked back to your identity.

Backup and Archive Policies

System backups containing your data are automatically deleted according to our retention schedule, typically within 12 months. Emergency recovery systems follow the same deletion timelines as our primary systems.

International Data Transfers

Your data is primarily stored and processed within Australia. However, some of our trusted service providers operate internationally, which means your information might be transferred overseas.

When international transfers occur, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved mechanisms under Australian privacy law.

You can request specific details about where your data is stored and processed by contacting our privacy team.

Cookies and Tracking Technology

Our platform uses cookies to remember your login status, preferences, and improve your user experience. Essential cookies are necessary for the platform to function properly, while optional cookies help us understand usage patterns.

You can control cookie preferences through your browser settings, though disabling essential cookies might affect platform functionality. We don't use tracking cookies for advertising purposes.

Updates to This Policy

We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. Significant changes will be communicated through email or platform notifications at least 30 days before taking effect.

Minor updates, such as contact information changes or clarifications, might be made without advance notice. We recommend checking this page periodically to stay informed about how we protect your privacy.

Privacy Questions or Concerns?

Email: support@auriflexon.com

Phone: +61 411 182 948

Address: 4/224 Wishart Rd, Brisbane QLD 4122, Australia

We respond to privacy inquiries within 5 business days

Additional Information for Australian Residents

Under the Privacy Act 1988 (Cth), you have specific rights regarding your personal information. We're committed to compliance with Australian Privacy Principles and handle your data according to these standards.

If you believe we've interfered with your privacy, you can lodge a complaint with us first. If unsatisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or phone 1300 363 992.